you're a liar A LIAR

i had my first truly angry customer today. it was amusing. really the only thing i can say about the lady was she was a typical aol user. i was just like "im sorry you're upset, but this really isnt a big of a deal as your making it" basically some of cingulars online orders are flagged for idenity verification. our sup says they're randomly picked but they're not. usually they're flagged because the end user is having them shipped to a different address then the billing address. some of the time they're flagged because the end user will put their nick name instead of their full legal name ie rich smith instead of richard smith. well this lady's order was flagged because of the shipping address. she took the test and passed it. then she said she wanted to cancel the order because cingular sucks, my job isnt to save customers so i was like sure whatever you want mam. then she was like well maybe i dont want to cancel it, i dont know...when she saw i didnt care if she canceled or not, she went into this whole thing about getting a deal on the phones. she was like can you give me this deal? i giggled and was like no, but i can cancel your order. she got so enraged with me she hung up. then i left her order in pend status because she never actually confirmed she wanted the phones bitch :0)